Refund policy

At CAREY STUDIO, every piece is carefully inspected and prepared before shipping. As a small independent jewelry brand, we appreciate your understanding of our return policy.

All Sales Are Final

We do not accept returns or exchanges due to change of mind, personal preference, incorrect size selection, or unwanted items.

Damaged or Defective Items

We want you to love your jewelry and feel confident in your purchase.

If your item arrives damaged, is defective, or develops a manufacturing-related issue, please contact us.

We ask that you report any issues within 30 days of delivery, whenever possible.

To request assistance, please provide:

• Your order number

• A brief description of the issue

• Clear photographs showing the damage or defect

Each request will be reviewed individually.

If a defect is confirmed, we will provide an appropriate resolution, which may include a refund to your original payment method.

In most cases, you will not be required to return a damaged item.

What Is Not Covered

Our voluntary refund policy does not cover damage caused by accidental breakage, improper use, excessive pulling or bending, or normal wear and tear.

Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, please contact us so we can resolve the issue.

Refund Processing

Once a refund is approved and processed, it will be issued to your original payment method. The time it takes to appear in your account depends on your payment provider.

Your Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available under applicable consumer protection laws.